Troubleshooting
AutoFile Common Issues
These are common issues with the AutoFile configuration. Issues are normally related to initial setup errors or if changes are made to other areas in the Doc.It system that are related to the AutoFile setup. When using AufoFile to send a document to ...
How to Resolve PDF Editor System configuration error
Good day Doc.It Users! You may experience the following error after your system has experienced a hard shut down. An example of this would be a power outage or any type of unplanned hard shutdown due to your system being unresponsive. This error can ...
Reinstalling the Doc-It 4 PDF Printer - Complete
Sometimes it is necessary to completely remove the Doc-It 4 PDF Printer and re-install. This procedure does it in a more complete way to resolve issues including multiple instances of the printer showing up. * If you will be performing this from a ...
Tips for Editing Email Templates for Doc.It Portal 4.5
Please refer to the screenshot below: When editing the email templates, be sure to remove any spellcheck warnings with a right click "Ignore All", then save the changes. For the client name to show up when the client uploads, add the highlighted ...
Running the Database Upgrader manually
- Go to -C:\Program Files (x86)\Doc.It Suite 4\Doc.It Server Components 4- and run the Docit Database Upgrader. - Click the 'Perform Standard Update' button and observe the Status Section at the bottom. - Close.
Email Converter cannot create Doc-It Inbox folder in Outlook IMAP account
Go to File > Account Settings > Data Files > Add > OK to create empty data file > Highlight new data file > Set as Default > Yes to the message. You can easily undo this by changing default back, and removing blank file.
Retrieving the Version of Doc.It Suite for Support
Hello Doc.It Users and Administrators, When reporting an issue with Doc.it it is important that we are aware of the version being used, so that we can recommend an update if one is available. Please supply the highlighted numbers below from the ...
Doc-it Folders to be added to Anti-Virus Program Folder Exclusions list
For workstation C:\ProgramData\Doc-It4 C:\Program Files\Doc.It 4 PDF Printer C:\Program Files\Doc-It C:\Program Files (x86)\Doc.It Suite 4 C:\Program Files\Doc.It Suite 4 c:\users\%username%\AppData\Roaming\Doc-It4 ...
Performing a Re-install of Doc.It Suite
Uninstalling Doc.It Suite version 4 Client Software The client launcher will perform an unattended removal of the required components: Location: \\Doc-ItServer\Client Setup\Install Client\ Drag and drop ‘Launch Doc.It Setup.exe’ from the directory ...
Enable Advanced Logging, and Retrieving Log Files for Doc.It Support
Always contact Doc.It Support first, as the issue may be known. Only follow the steps below when requested to, by the Doc.It Support department. To enable Advanced Logging: 1. Shutdown Doc.It Suite 2. Launch the Doc.It Startup Utility 3. Select the ...
How to perform a Reset Layout.
Reset Layout is a simple troubleshooting step for various issues that are affecting a single user's installation of Doc.It. (not for firm-wide issue) To perform a reset layout... Down the left hand pane find the "Maintenance" link and click it. ...
Doc.It Watch (Version 3 Only) - Troubleshooting
Stuck on Processing: If Doc-It Watch is stuck "Processing" a single file in the bottom pane you will need to locate and remove that file using the following steps: - STOP Watch and shutdown Doc.It Watch, and use Task Manager to kill Doc.ItOCR.exe or ...
Auto Check-in Not Working - Word and/or Excel Documents
Auto Check-in not working in Excel and/or Word Add or Enable the 'Doc-It Office Add-Ins 4' Add-In - Launch Word or Excel, whichever is affected. - Click the File tab, click Options, and then click the Add-Ins category. - (image 1) In the "Manage" ...
Doc.It PDF Editor 4.5 - Standard Tickmarks are Missing
Note: The items below only refer to Doc.It Suite 4.5. Please update from 4.0 before continuing Adding Standard Tickmarks on a Single Workstation 1. Download the PDF files below and copy them to the C:\Users\USERNAME\AppData\Roaming\Tracker ...
Troubleshooting the Publication Engine
The publication engine runs as an application on a system with Microsoft Office installed. The engine needs Word, Excel and Outlook to convert their associated files (xlsx, xls, doc, docx and msg) to pdf. Outlook should be initialized and setup ...
Doc.It Suite logs in as "Test"
Doc.It Suite logs in as "Test" When this happens the attached font will need to be re-installed on the system affected. Download the linked file to your desktop and run it. Lucidia Sans Regular.ttf - You will be prompted with the "Lucida Sans Regular ...
QuickBooks - Printing to Doc-It "My Inbox" and Issues with PDF Conversion from QB.
Hello Doc.It Users! There have been many reports of the Doc.It 4 PDF Printer not playing nice with jobs sent from QuickBooks. Our recommendation is to use the proprietary QuickBooks "Save as PDF" feature and point the output to the Doc.It system ...
Error due to insufficient access to registry key HKEY_LOCAL_MACHINE
If the installation on the terminal server fails due to an error writing to the registry: HKEY_LOCAL_MACHINE32\Software\Classes\.pdf, the problem can be solved by locating this registry folder and checking the access rights. The typical issue is that ...
Printing entire Excel workpaper produces multiple copies in the Inbox
Excel will send all worksheets as separate print jobs if the DPI values do not match for each worksheet when using 'Print Entire Workbook' option when printing to the PDF Printer. See screenshot depicting where DPI is changed in Excel for the ...
Printer Missing
Try one of the following to reinstate your missing Doc.It 4 PDF Printer - (Quick) Reset the printer using the Doc.It Startup Utility found in the system tray. Right Click yellow icon in system tray > click Doc.It Startup Utility > Reset Printer - ...
Doc.It window is hiding off screen / stuck in taskbar
You may run into a situation where the Doc.It module you are trying to access appears to be stuck in the taskbar. What is actually happening is the window is opening off the screen. When this happens the following can help you recover the Window ...
Disabling the Previewer to Remove Corrupted PDF
You can disable the previewer temporarily to delete a corrupt PDF... 1. Shut-down Doc.It Suite 2. Right click the yellow Doc.It icon in the Windows system tray > Select "Doc.It Startup Utility" 3. Select the "Doc.It Suite" tab > Uncheck the box ...
The Doc.It Startup Utility Does Not Remember Default Printer Setting.
The Doc.It Startup Utility Does Not Remember Default Printer Setting. 1. Right Click the Doc.It Startup Utility and Exit. 2. Go to C:\Users\%USERNAME%\AppData\Roaming\Doc-It4\Doc-ItTemp\Doc.It Startup Utility\XML Files\ and delete ...