Troubleshooting the Publication Engine

Troubleshooting the Publication Engine

The publication engine runs as an application on a system with Microsoft Office installed.  The engine needs Word, Excel and Outlook to convert their associated files (xlsx, xls, doc, docx and msg) to pdf.  Outlook should be initialized and setup without email support on this system.

The following file located on the system running the Publication Engine should contain the UNC path to two locations on the Doc.It server:

C:\Program Files(x86)\Doc.It Suite 4\Services\Doc.It Publication 4\ConfigPath.xml

Right click and Edit the file and be sure that the two lines below contain the UNC path to the locations, and not a drive letter. (Unless it runs on the Doc.It Server then the drive letter should match the destination drive for the Doc-ItServer folder)

<?xml version="1.0" encoding="utf-8"?>



The Windows domain account that runs the engine needs Modify rights on the following folders on the Doc-It server:


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