Retrieving the Version of Doc.It Suite for Support
Hello Doc.It Users and Administrators,
When reporting an issue with Doc.it it is important that we are aware of the version being used, so that we can recommend an update if one is available.
Please supply the highlighted numbers below from the About link:
Enable Advanced Logging, and Retrieving Log Files for Doc.It Support
Always contact Doc.It Support first, as the issue may be known. Only follow the steps below when requested to, by the Doc.It Support department. To enable Advanced Logging: 1. Shutdown Doc.It Suite 2. Launch the Doc.It Startup Utility 3. Select the ...
How do I add a new user to Doc.It Suite 4.5?
Follow these steps in order to add a new user to Doc.It Suite version 4.5: 1. Watch this video about adding a new user. https://doc-it.wistia.com/medias/pb77doi61n 2. Watch this video about assigning skills to a new user if you use Doc.It Workflow. ...
Performing a Re-install of Doc.It Suite
Uninstalling Doc.It Suite version 4 Client Software The client launcher will perform an unattended removal of the required components: Location: \\Doc-ItServer\Client Setup\Install Client\ Drag and drop ‘Launch Doc.It Setup.exe’ from the directory ...
Doc.It Suite logs in as "Test"
Doc.It Suite logs in as "Test" When this happens the attached font will need to be re-installed on the system affected. Download the linked file to your desktop and run it. Lucidia Sans Regular.ttf - You will be prompted with the "Lucida Sans Regular ...
Doc.It 4.5 Latest Release v4.5.335 (October 2021)
Below are the links and instructions to update your organization to the latest Doc-It Suite 4.5 software. Doc-It Server and Suite Update Instructions Plan for users to be out of Doc-It and Office applications or logged out of the Terminal ...