Hello Doc.It Administrators,
There are instances when a Doc.It install or update will install Email Converter 32bit, when 64bit is required to work with Outlook 64bit. This causes errors, as Doc.It Suite is looking for the 32 bit version of Outlook. This article will demonstrate how to manually configure Doc.It Suite to download and install the 64bit Email Converter from the Doc.It Server.
Modify the this file using Notepad: %appdata%\Doc-It4\Doc.It Suite 4\XML Files\XMLConfig.xml
<?xml version="1.0" standalone="yes"?>
<NewDataSet>
<xs:schema id="NewDataSet" xmlns="" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:msdata="urn:schemas-microsoft-com:xml-msdata">
<xs:element name="NewDataSet" msdata:IsDataSet="true" msdata:UseCurrentLocale="true">
<xs:complexType>
<xs:choice minOccurs="0" maxOccurs="unbounded">
<xs:element name="XMLConfig.xml">
<xs:complexType>
<xs:sequence>
<xs:element name="PropertyName" type="xs:string" minOccurs="0" />
<xs:element name="PropertyValue" type="xs:string" minOccurs="0" />
<xs:element name="Qualifier" type="xs:string" minOccurs="0" />
<xs:element name="UserID" type="xs:string" minOccurs="0" />
<xs:element name="ConsoleID" type="xs:string" minOccurs="0" />
</xs:sequence>
</xs:complexType>
</xs:element>
</xs:choice>
</xs:complexType>
</xs:element>
</xs:schema> ----------------------------------------------------------INSERT THE FOLLOWING BELOW THIS LINE, SAVE AND RESTART DOC.IT SUITE
<XMLConfig.xml>
<PropertyName>GENMSOfficeBitness</PropertyName>
<PropertyValue>x64</PropertyValue>
<Qualifier>General</Qualifier>
<UserID />
<ConsoleID />
</XMLConfig.xml>
---------------------------------------------------------------------------
</NewDataSet>